Frequently Asked Questions

Below is a compiled list of some of the most commonly received queries and concerns from our customers. If you still have questions, do not hesitate to contact us.

• Why should I use a charger to charge my EV, and not a standard 3-pin plug?

  The most important benefit of using an EV charger is safety. These chargers are equipped with features that minimise the risk of electrical faults, overheating, and fire hazards during charging. They are built to handle high currents over an extended period of time and are less prone to overheating compared to a standard household outlet. Another advantage is that charging is faster when compared to a standard 3-pin plug.

• How do I choose the right EV Charger model?

  We have a number of different models available, including wall mounted chargers and floor mounted chargers (known as pillars or pedestals). The model is dependent on the site of installation, the number of charging points needed, and the supply available at the location. Our experts will help you choose the right charger for your needs.

• What sized charger is right for me?

  The starting point is determining the electrical supply available at the location. Our available models include single phase chargers ranging from 3.6kW to 7.2kW, or three phase chargers ranging from 11kW to 22kW. The choice is determined on a case-by-case basis - we will discuss these limitations and take your requirements into consideration to find the perfect charger for you.

• How long does it take to charge an electric vehicle?

  This is the number one question we get from all our clients! The truth is, this depends on a number of factors, including the size of your charger, the size of the battery of your car and the amount of charge the battery has.
  
  Let us take an example of an average electric vehicle with a 40kWh battery. To charge the car from empty to full, a 22kW charger (three phase) would take 6 hours, a single-phase charger running at 7.2kW would take 6 hours while a 3.6kW charger takes 11 hours.
  
  Using a 3-pin plug would take 18 hours, however as described above, this would pose safety concerns.

• Are there any preferential electricity rates for electric vehicle owners?

  Yes, Enemalta offer a preferential charging rate of €0.1298c for the charging of electric vehicles during off peak hours (00.00-06.00; 12.00-16.00 daily and all day on Sundays). The consumption of the EV charger will be measured by a separate meter, which will need to be applied for with ARMS. We will help you with all the necessary certifications and paperwork needed to apply for this meter, making the process as seamless as possible for you.

• How do I charge in public in Malta and Gozo?

  The public charging infrastructure in Malta and Gozo is currently operated by Charge My Ride. To use these public pillars, you will need your own personal charging cable. If needed, we also offer electric vehicle charging cables.